Yes, this is mandatory. When withdrawing from tkbaz, the bKash, Nagad, or Rocket number you provide must be registered in your own name. Sending money to someone else's wallet is not permitted for security reasons. For bank transfers, the account holder's name must also match the name on your tkbaz profile.

Withdrawals on tkbaz typically take 5 to 30 minutes to process. bKash and Nagad are usually the fastest options. During network issues or peak hours, it may take slightly longer. If your withdrawal is still pending after 30 minutes, contact us via live chat.

The minimum withdrawal amount on tkbaz is ৳500. No withdrawal request below this amount will be processed. Wait until your balance reaches a sufficient amount before submitting a request. The minimum deposit amount is ৳200.

First, wait a moment — funds usually arrive within 5-30 minutes. If it is still pending after 30 minutes, make sure you entered the correct wallet number and that KYC has been completed. If the issue persists, contact us via live chat or at [email protected] — our team will assist you promptly.

tkbaz places the highest importance on protecting your personal information. All documents are stored securely through SSL encryption and are used solely for the verification process. Your information is not shared with any third party. Read our privacy policy for more details.

This is a necessary security measure. If the name on your tkbaz account does not match the name on your payment method, it is not possible to verify the money transfer. This rule protects your account from unauthorized use and ensures that only you can withdraw your winnings.

The most widely accepted document is the National Identity Card (NID). A valid passport or driving license is also accepted. All information on the document must be clearly readable and must not be expired. When uploading photos, make sure they are taken in good lighting.

When verification is rejected, an email explaining the reason is usually sent. Common reasons include blurry photos, name mismatches, or expired documents. Correct the issue and upload new documents. If you have any confusion, let us know directly via live chat or at [email protected].

The welcome bonus is added automatically when you make your first deposit on tkbaz. 100% first deposit bonus — up to ৳5,000. For example, if you deposit ৳1,000, you will receive an additional ৳1,000 bonus and your total balance will be ৳2,000. No separate code is needed to claim the bonus.

A wagering requirement is the condition specifying the total amount you need to bet before you can withdraw a bonus. On tkbaz, this is 25 times, applied only to the bonus amount. For example, if you receive a ৳1,000 bonus — you must place ৳1,000 × 25 = ৳25,000 in bets before withdrawing the bonus winnings. No wagering applies to the deposit itself.

Slot games generally contribute the most to wagering. Live casino games and sports betting may count at a partial or different rate. Before accepting a bonus, read the terms and conditions carefully or ask via live chat to find out the exact rates. If specific games are excluded, that will be noted separately.

Yes, you can cancel an active bonus if you wish. However, keep in mind that canceling a bonus will completely remove the bonus balance and any winnings earned from that bonus. Only the original deposit amount will remain. Contact live chat to cancel a bonus.

Yes, every bonus has a specific expiry period. If the wagering requirement is not completed within the set time, the bonus balance is automatically canceled. The countdown begins from when the bonus is activated, so start playing without delay.

tkbaz believes responsible gaming is important for everyone. If you feel gaming is having a negative impact on your life, contact our support team at [email protected] or via live chat. We will help you make the right decision and, if needed, provide guidance toward professional support.

Yes, tkbaz offers both cooling-off (a temporary break) and self-exclusion (a longer-term break). To use either option, submit a request via live chat or email. During self-exclusion, login and all gaming activity on your account will be completely suspended.

tkbaz is for players aged 21 and above only. Age is verified during registration and confirmed through the KYC process. If an attempt to open an account by a minor is detected, the account will be closed immediately and any deposited funds will be returned.

Yes, you can request daily, weekly, or monthly deposit limits. Setting these limits helps you stay within your budget. Reducing a limit takes effect immediately, but increasing a limit may require a waiting period — this is a safeguard against impulsive decisions.

Some warning signs are — a tendency to bet more to recover losses, neglecting other responsibilities to spend time gaming, lying to family or friends about gaming, and emotional distress after losses. If you regularly experience any of these, take a pause and seek help.

Yes, tkbaz is fully mobile-optimized. It runs smoothly on Chrome, Firefox, or Safari on both Android and iOS devices. The site is built with a responsive design, so all features are easy to use on smaller screens as well.

On Android, open tkbaz.lat in Chrome, tap the menu in the top right corner, and select "Add to Home screen". On iPhone, open it in Safari, tap the Share button at the bottom, and select "Add to Home Screen". After that, the site will open with a single tap, just like an app.

Recent Android smartphones and tablets (Android 9 or above) and iPhones and iPads (iOS 14 or above) are fully supported. On desktop and laptop, it can be played on any modern browser on Windows or macOS. On older or low-RAM devices, some live casino games may run slowly.

First, clear your browser's cache. In Chrome, go to Settings → Privacy and Security → Clear browsing data and delete Cached images and files. In Safari, go to Settings → Safari → Clear History and Website Data. Then refresh the page. Check your internet connection and keep other tabs closed. If the problem persists, let us know via live chat.