tkbaz Privacy Policy
— Your Information Is Our Responsibility

Introduction & Applicability

tkbaz is an online betting and casino platform operated for users in Bangladesh. This privacy policy ("Policy") describes how tkbaz collects, processes, stores, and protects your personal information when you use our website, applications, and related services.

By using our services, you are considered to have consented to the information-processing practices described in this policy. If you do not agree with any terms of this policy, please refrain from using our services. This policy applies only to tkbaz's own services; we are not responsible for the privacy policies of third-party websites or platforms.

If any changes are made to this policy, we will update the revision date and notify you where necessary. For significant changes, a notification may be sent to your registered email.

What Information We Collect

To create an account on tkbaz and fully enjoy our services, some personal information is required. The different types of information are described below:

A. Identity Information

• Full name and date of birth
• National ID number (where applicable)
• Username and password
• Gender and address

B. Contact Information

• Email address
• Mobile phone number

C. Financial Information

• bKash, Nagad, Rocket account numbers (for transaction processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

D. Technical Information

• IP address and device identifier
• Browser type and version
• Cookie and session data
• Time spent on the platform and pages visited

E. Gaming Information

• Play history and preferences
• Bonus and promotion usage records
• VIP level and points information

Purpose of Data Use

tkbaz uses your personal information only for specific and legitimate purposes. We process your information for the following reasons:

Service Operation & Improvement

• To ensure account registration and management
• Transaction processing — to complete deposits and withdrawals
• To provide customer support services
• To identify and resolve technical issues on the platform
• To improve service quality and develop new features

Security & Protection

• To prevent fraud, forgery, and unauthorized access
• To ensure responsible gaming and verify age
• To complete necessary verification for anti-money laundering
• To maintain account security and access control

Communication & Notifications

• To send important service-related notifications
• To inform about promotional offers and bonuses (only where consent has been given)
• To notify about policy changes

Legal Obligations

• To comply with applicable laws and regulations
• To resolve disputes and establish legal claims
• To maintain records as required by regulatory authorities

Data Disclosure & Sharing

tkbaz does not sell your personal information to any third party. However, information may be disclosed in the following limited circumstances:

Service Partners

Information may be shared with trusted technology partners who assist with payment processing (bKash, Nagad, Rocket, bank transfers), IT infrastructure, and customer service — only to the extent necessary and under strict confidentiality agreements. These partners may not share your information with third parties without tkbaz's authorization.

Legal Requirements

We may disclose information if required by a court order, a lawful request from law enforcement, or under applicable law. In such cases, we will provide only the minimum information necessary.

Business Transfers

In the event of any business restructuring, merger, or asset transfer involving tkbaz, your information may be transferred to a successor entity — in which case the same level of protection under this policy will be maintained.

Data Security Measures

tkbaz uses industry-standard technology and practices to protect your personal and financial information:

• SSL Encryption: All our pages and data transfers are protected by SSL/TLS encryption, ensuring that information is transmitted securely between your browser and our servers.
• Access Control: Only authorized staff can access your information, and each person's access is limited to what their role requires.
• Encrypted Storage: Sensitive data, including passwords, is stored in encrypted form — not as plain text.
• Regular Security Reviews: We conduct regular security audits and tests to identify potential vulnerabilities.
• Suspicious Activity Detection: Automated monitoring systems detect unusual access or transactions and take precautionary action when needed.

Please note, however, that no one can guarantee complete security on the internet. Keeping your account password confidential and using a strong password is also your responsibility.

Cookies & Tracking Technology

The tkbaz website uses cookies and similar technologies to improve your browsing experience. The different types of cookies are described below:

Essential Cookies

These cookies are essential for the site to function. They are used for basic tasks such as maintaining login sessions, security verification, and saving user preferences. Disabling these cookies may cause the site to not work properly.

Performance Cookies

These cookies collect statistical data to analyze how users are using the site. This information helps us improve the speed and usability of the site.

Functionality Cookies

These cookies are used to remember your language preference, display settings, and customizations, providing a more personalized experience on your next visit.

You can manage cookies from your browser settings. Please note, however, that disabling certain cookies may cause some parts of our service to not function properly.

Data Retention Period

We will retain your personal information only for as long as it is necessary. The retention period is determined based on the following:

• The period your account remains active
• Legal retention obligations related to financial transactions
• Requirements for dispute resolution or legal proceedings
• Requirements for maintaining responsible gaming records

If you close your account, we will take reasonable steps to delete or anonymize your information, though some data may need to be retained for a set period due to legal obligations.

Your Rights

You have several important rights over your personal information. tkbaz respects these rights and supports their exercise:

Right to Access

You have the right to know what information we hold about you and to receive a copy of it. You can make this request through our support team.

Right to Correction

If any of your information is inaccurate or incomplete, you can request a correction. Many details can be changed directly from your account settings.

Right to Deletion

In certain circumstances, you have the right to request deletion of your information — though this depends on legal obligations.

Right to Restrict Processing

In certain cases, you can request that the processing of your information be temporarily restricted, such as while a dispute about the accuracy of your data is ongoing.

Right to Opt Out of Marketing

You have the right to opt out of promotional communications at any time. Each marketing message includes the option to unsubscribe.

To exercise any of the above rights, please contact our support team. We are committed to responding to your request within a reasonable time.

Protection of Minors

tkbaz's services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If we become aware that a minor has created an account on our platform, that account will be closed immediately and the relevant information will be deleted.

If a parent or guardian believes their child is using our services, please contact our support team.

Third-Party Integrations

Our platform works with third-party service providers for payment processing, game operation (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming), and other technical services.

These providers follow their own privacy policies. tkbaz ensures that data sharing with these partners is subject to strict contractual obligations and meets data protection standards.

When navigating to any external site from our platform, that site's own privacy policy will apply — tkbaz bears no responsibility in such cases.

Policy Changes

This privacy policy may be updated from time to time to keep pace with changes in our services, technology, or the legal environment.

If any significant changes are made, we will update the "Last Updated" date at the top of the page and, where necessary, send a notification to your registered email. Continued use of the service after a change means you have accepted the updated policy.

We therefore recommend that you visit this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, or for any matter related to your personal information, you can contact us. Our support team is always ready to assist in both Bengali and English.

We are committed to responding quickly and effectively to any privacy-related requests. Your trust and confidence are tkbaz's most valuable asset.